SVSTI San Jose Bay Area Surg Tech program to become a Surgic

Students are protected against capricious, arbitrary, unreasonable, unlawful, false, malicious, or professionally inappropriate evaluations or behavior by an instructor, a faculty member, an administrator, an official of the College or another student. Student complaints may be classified as grievances and fall into four categories: Academic, Non-Academic, Discrimination, and Financial Aid Challenge. 

A. Academic Grievances: When grades are given for any course of instruction taught in a community college district, the grade given to each student shall be the grade determined by the instructor of the course and the determination of the student’s grade by the instructor, in the absence of mistake, fraud, bad faith, or incompetency shall be final (Education Code Section 76224(a). If a student files a grievance relative to a grade, he/she must prove that “mistake, fraud, bad faith, or incompetency” as the reason for the grade assignment. The student must follow the Student Complaint and Grievance Procedures found on the College’s website, http://svsti.com

B. Non-academic Grievances: As used in this section, grounds for a non-academic grievance include, but are not limited to, the following: · any act or threat of intimidation; · any act or threat of physical aggression; · arbitrary action, violation of student rights, or imposition of sanctions without proper regard to College policy as specified in the Administrative Procedures; · Course Repetition, Withdrawals, and Enrollment Fees: Students may file complaints related to course repetition, withdrawals or enrollment fees based on evidence of extenuating circumstances. Students should submit written documentation with supporting documents. Action will be taken by the appropriate administrator. Written documentation may be submitted to the Chief Academic Director within 30 calendar days. 

C. Discrimination Complaints: Students wishing to file discrimination complaints on the basis of ethnic group identification, national origin, religion, age, sex or gender, gender identity, sexual orientation, race, color, ancestry, physical or mental disability, or on the basis of these perceived characteristics or based on association with a person or group with one or more of these perceived characteristics, and any other category of unlawful discrimination should contact the College’s Chief Academic Director. · OCR (Office of Civil Rights) https://www2.ed.gov/about/offices/list/ocr/know.html?src=ft

D. We do not offer Financial Aid currently.

Grievances must be filed no later than 30 instructional days, Monday through Friday, when classes are in session, after the beginning of the primary term following the alleged violation, or 30 instructional days from the time that the student learns of the basis for the grievance. Students are required to meet with the Director, regarding the grievance prior to starting the process to establish deadline dates. The following is the College’s approved process to pursue a grievance: 

INFORMAL PROCESS

Statement of Grievance – Level I Any student who believes an injustice or a violation of State, Federal, or College policies, laws, or regulations has occurred should try to resolve the problem through informal consultation, before filing a formal grievance (Level II). The Statement of Grievance (Level I) must be completed to document that the student followed the informal resolution process. Within three days of initiating the grievance with the Chief Academic Director, the student must submit the Statement of Grievance (Level I) to a faculty member. The student will have 20 instructional days to meet with the faculty member, and the Chief Academic Director. 

FORMAL PROCESS GRIEVANCE REVIEW 

If the student believes the issue has not been resolved satisfactorily at Level I, the student must meet with the Director, to establish deadline dates for Level II. The subsequent procedures are to be followed: 1. The student shall file a Formal Grievance form with the Student Success Faculty within 10 instructional days after completing. The Director, is responsible for informing the aggrieved student of his/her rights, responsibilities, and procedures. 3. The employee against whom the grievance is filed will be sent a copy of the student grievance (Levels I and II) by the Chief Academic Director within 10 instructional days.  The student/faculty member will have 15 instructional days to submit a response. 4. Both the student and faculty member involved may solicit documentation from other persons to support their position. 6. The written grievance and written response by the employee shall be forwarded to the Director. 

APPEAL PROCESS 

If either party is dissatisfied with the decision of the Director, an appeal may be submitted to the Board members. Such an appeal must be submitted to the Board members within 10 instructional days after notification of the decision. The Board members have 10 instructional days to respond to the appeal. The Board members can uphold and support the original requested outcome or the decision. The Board members’ decision shall be final.